Which websites process my Livestream link or Livestream+Book order
After clicking the Book Now link on the Fane website you will be taken to two different websites depending on which offer you buy:
For Livestream links only, available worldwide, your order will be processed by Vimeo
For Livestream+Books orders, available in the UK only, your order will be processed by Artist-tix.com, a sister company of Fane.
How do I access the content?
You will receive an initial confirmation of your order, with instructions on how to access the live stream, through Vimeo. There will then be an email 24hrs prior to the event detailing the event joining instructions. A further notification will be sent when the broadcast goes live. We aim to have the broadcast live 15 mins prior to the start of the live event.
Are tickets refundable?
Please note that all tickets are non-refundable on purchase.
How do I send my question in for the Questions and Answers Part of the Event?
If you would like to send a question in, please email [email protected]. Please note, it is not guaranteed that your question will be asked.
What do I do if the content doesn’t work?
The quality of your live playback experience is largely dependent on the download speed you have from ISP (Internet Service Provider) or mobile provider. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP. Please contact us via https://fane.vhx.tv/contact/support with your issue.
If I chose the ‘Book and Ticket’ package, when will I receive my book?
Your book will be dispatched the week of the event. It will be sent via Royal Mail.
Can I buy more than one ticket?
As you must create an account in order to purchase your ticket, which you will log into when the event goes live, you can only buy one ticket per email address.
Is worldwide viewing available?
Yes, you can access the live stream from anywhere in the world.
Is book delivery only available to the UK?
Yes. The ‘book and ticket’ package is only available if you live in the UK.
If I buy the book-and-ticket package, will my book be signed?
Please check the copy on the event page and your confirmation email to see whether the event you are purchasing a ticket and book for comes with a signed book.
Do I have to watch live?
No, a recorded version of live stream will be available to watch for 48 hours after the event has ended. It will not be possible to watch the Live Stream from the start if you have missed the beginning of the broadcast. You will have to wait until the live broadcast has ended before you can watch the event from the start.
Can I pause or rewind the live stream?
When the broadcast is being streamed live, you will not be able to pause or rewind the event. However, after the event is finished it will be added to Vimeo for 48 hours. You will then be able to pause and rewind the event.
What time zone does the broadcast first go out in?
The broadcast will initially be streamed in UK time. If you are purchasing internationally, please find a link to a time zone converter here.